Project Description
Project goals
The key goals of the sprint of which I was part were to
Inventory the pain points within the operation of the field technician activities and devices.
Identify the overlap between the multiple platforms and services to suggest ways in which they could be successfully combined during platform migration.
Site Map & Flowchart
My primary responsibilities in the project revolved around mapping the complex process flows within and between platforms. I created five different maps charting these flows and current site configurations to document the sequence of actions and the users involved.
User Interviews & Usability Testing
I participated in user in user interviews with field technicians to document their current activities and methods. We also conducted usability tests during which technicians demonstrated the capabilities and processes of their tool set which enabled us to pinpoint the problems they were experiencing and develop suggestions for improvement
Together with my team, I completed numerous wireframes to demonstrate some of the future improvements that could be made to interfaces.